Welcome to our Terms of Service page. By using our services, you are agreeing to these terms. Please read them carefully.
The Institution admits students without regard to race, gender, sexual orientation, religion, creed, color, national origin, ancestry, marital status, age, disability, or any other factor prohibited by law. Everblue does not discriminate on the basis of race, gender, sexual orientation, religion, creed, color, national origin, ancestry, marital status, age, disability, or any other factor prohibited by law in the recruitment and admission of students, the operation of any of its educational programs and activities, and the recruitment and employment of faculty and staff. The Curriculum Manager at Everblue serves as the compliance coordinator for Title IX of the Educational Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, which prohibit discrimination on the basis of sex or handicap.
Enrollment & Deposits
Everblue operates short-term continuing education courses throughout the year. Rather than paying the full tuition amount at the time of registration, many of our courses offer the opportunity for a registrant to place a deposit at the time of registration to hold his or her seat. In the event a student places a deposit on the course rather than paying the full tuition amount, the student will not be placed on the roster, allowed in the classroom, or provided any study materials until full payment is provided.
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Students will be able to access their course materials in their online Everblue student accounts. Course materials include, but are not limited to the following: books, digital workbooks, practice questions, take-home solar kits, study sheets, provisional HERS ratings, software simulations, and certificates of completion. Everblue’s digital workbooks are accessible on all laptops, tablets, and mobile devices through an updated Internet browser. This is no application to download; students must ensure that they are running the most updated versions of Java and Flash Player. Students may purchase a full-color print version at an additional cost by calling 800-460-2575. Students will not gain access to these course materials until their full course tuition has been paid.
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Travel, Lodging, and Other Expenses
In the event that a class does not reach the minimum required registration (6-8 students for most classes), Everblue bears the right to postpone courses given that students have a week of notice. In the event of a course postponed, students are provided with alternative dates to transfer into. If you must book your travel arrangements (ie, airline travel) more than a week prior to the class start, please contact Everblue to ensure that the course has met minimum registration requirements.
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Grading & Pass Rates
Everblue provides a certificate of completion to students who complete 100% of the course(s) in which they have enrolled. Attendance will be taken to prove that the student was present for 100% of the course(s). Everblue’s certificate of completion may serve as proof of one’s attendance in a sustainability training course. This process works the same for Everblue webinar sessions that are pre-recorded; however, the student must complete additional required quizzes in order to validate his/her participation and attendance. The quizzes work in a pass/fail format, but if a student fails, he/she is given another opportunity to retest. Webinar students must earn a score of at least 80% on the competency quiz at the end of the course to receive a certificate of completion.
Students not in attendance for the first 25% of a course will be dismissed and not allowed to attend for the remainder of the course. Students not attending a course, not successfully completing a program, or not completing the appropriate make-up sessions within 14 business days of the completion of the course will be required to re-register, charged tuition, and attend the course again to earn a certificate of completion.
Everblue is a training provider for many certifying organizations. Everblue provides a certificate of completion to each student once a course session(s) has expired. A certificate of completion does not take the place of an actual certification, which can only be earned through a separate exam registration and passing score process.
A certifying organization separate from Everblue often coordinates and administers the certification exams and determines eligibility for certification. Upon earning a passing exam score, students should expect to receive an official certificate from one of the following certifying organizations: U.S. Green Building Council (USGBC), Building Performance Institute (BPI), Residential Energy Services Network (RESNET), or North American Board of Certified Practitioners (NABCEP).
The USGBC, BPI, and RESNET do not disclose grades or pass rates. NABCEP has disclosed that Everblue is the largest provider of NABCEP PV Entry Level Exam prep and test administration. Everblue’s NABCEP PV Entry Level Exam pass rate is above the national average.
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Because of the short length of the courses offered by Everblue, students must complete 100% of course training to qualify as completing the program. Participants are expected to arrive on time for each course and stay through the duration of the day. In extenuating circumstances, the instructor will work with the student to make up time lost during the course. These situations are handles on a case-by-case basis. For all individuals with planned absences, please contact Everblue’s customer service line to transfer into another course.
In the event of an unanticipated absence, the instructor will work with the student to determine the best way to make up the time spent out of the class. This might include visiting another course, viewing pre-recorded webinars, participating in live webinars, or other means by which the instructor deems appropriate for making up lost instruction.
Planned tardiness or early departures must be communicated to Everblue before the course begins.
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Tardiness or Early Departures
Students must attend 100% of course training to qualify as completing the program. Planned tardiness or early departures must be communicated to Everblue before the course begins.
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Should a student be unable to attend a course, he or she may substitute another individual at no additional charge, provided Everblue is notified of the substitution before 5 p.m. (EST) one business day before the program begins. This substitution will count as a fulfilled transaction. If the original student decides to attend a future course, he/she will have to place a new order for the future course.
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If a student needs to transfer his or her registration to a future offering of this class, Everblue can arrange this, provided space is available. Students making this decision must submit a written request (by email) to Everblue’s customer support team. Students will be charged a transfer fee based on the schedule set forth below:
Live Classroom Courses
- Students who request a transfer at least 10 business days prior to the start of their live classroom course date will be able to do so at no additional charge.
- Students who request a transfer within 9 business days of the start of their live classroom course date will be charged a $150 transfer fee.
Live, Blended, and On-Demand Webinar Courses
- Students taking a live, blended, or on-demand webinar will not be charged a transfer fee if they request a transfer to a different webinar session at least 5 business days prior to the start of their original course.
- Students taking a live, blended, or on-demand webinar will be charged a $50 transfer fee if they request a transfer within 4 business days of the start of their course.
Credit for previous courses attended at Everblue or another institution cannot be transferred to any Everblue course.
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Cancellations & Refunds
Refunds may be granted to students who cancel their enrollment prior to the start of their program or to students who registered for a cancelled program. Refunds will not be granted to students who voluntarily withdraw from a course after it has started. Refunds will be based on the amount paid by the student at the time of withdrawal, not the total cost of the course. The decision to grant a refund is based on the schedule set forth below:
Live Classroom and All Webinar Formats
- A full refund will be granted to students who cancel their attendance from a course at least 10 business days prior to the start of their Everblue program.
- A full refund may be granted to students who register for a course that has been cancelled. Students who meet this criterion must submit an official refund request by email to an Everblue customer support representative. Otherwise, Everblue representatives will arrange for the student to be transferred to a future offering of the course.
- A refund will not be granted to students who cancel their attendance from a course within 9 business days prior to the start of their Everblue program.
Refunds will be made within 30 business days of a student’s written request.
Michigan Residents: The tuition and fees paid by the applicant shall be refunded if the applicant is rejected by the school before enrollment. An application fee of not more than $25.00 may be retained by the school if the application is denied. All tuition and fees paid by the applicant shall be refunded if requested in writing within 3 business days after signing a contract with the school. All requests for cancellation by the student must be made in writing and mailed or hand delivered to Everblue, PO Box 3546, Huntersville, NC 27070. Cancellation requests can also be made via email (firstname.lastname@example.org). All refunds shall be returned within 30 days. No refunds will be made once course/program has started, or for those who fail to attend the course/program. A full refund may be granted to students who register for a course/program that has been cancelled. Students who meet this criterion must submit an official refund request by email to an Everblue customer support representative. Otherwise, Everblue representatives will arrange for the student to be transferred to a future offering of the course.
North Carolina Residents: In the event that a student withdraws or is dismissed from a course, refunds of tuition and fees will be calculated according to the following schedule:
- A 100% refund will be given to students withdrawing from a course prior to its start date, or upon the cancellation of any course.
- A 75% refund will be given to students withdrawing from a course on its start date through the 25% point of the course.
- No refunds will be given if a student has attended 25% or more of a course.
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The purpose of this Grievance Policy is to ensure that participants understand how to report grievances to Everblue upon inappropriate actions by any instructor or employee of this organization and that Everblue has a standardized process to resolve grievances.
A participant may pursue a grievance if he or she believes that an employee of Everblue has violated his or her rights. This Grievance Policy applies to:
- Alleged discrimination on the basis of race, color, religion, sex, age, national origin, or disability.
- Final grades or certificates of completion.
- Issues related to customer service, registration, and/or record keeping.
- Problems arising in the relationship between a participant and an Everblue employee not recognized in this policy.
It is strongly suggested that the student discuss his or her grievance with the person involved in the situation that has caused the grievance.
The discussion should be held as soon as the participant first becomes aware of the behavior that requires resolution. The participant may wish to present his or her grievance in writing to the person alleged to have caused the grievance. In either case, the person alleged to have caused the grievance must respond to the participant promptly, either orally or in writing.
If an individual decides not to resolve the grievance with the person or the individual does not feel as if the situation was resolved appropriately, he or she may present the grievance in writing to any senior administrator at Everblue. Written grievances and/or notifications must be presented to an administrator at least thirty business days after the individual was involved in the situation that created the grievance. The administrator will conduct an informal investigation to resolve the issue as quickly as possible.
Based upon this investigation, the administrator will recommend actions to be taken by all parties involved. The written determination shall include process involved during the investigation, reasons for the decision made by the administrator, and the actions to be taken by each party to resolve the situation as quickly as possible. All decisions are final.
For more information regarding this policy or to file a formal grievance, please contact 800-460-2575. For Michigan Residents: Students who wish to file a complaint with the State of Michigan may do so at www.michiganps.net.
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Student Conduct Policy
Everblue has adopted a Student Conduct Policy to protect the rights of students, faculty, and staff. This policy ensures that the Everblue community is one characterized by mutual respect, civility, and good citizenship. Everblue students, faculty, and staff are expected to accept and adhere to these high standards of personal conduct.
Academic Integrity: Everblue expects students to fulfill their academic obligations through honest and independent effort. Academic misconduct includes but is not limited to the following: knowingly furnishing false or misleading information, plagiarism in any form, willfully aiding another in any act of academic dishonesty, and/or any joint effort in examinations (unless authorized by the instructor).
Class Conduct: Students are expected to conduct themselves on campus and in class so others are not distracted from the pursuit of learning. Discourteous or unseemly conduct may result in a student being asked to leave the classroom. Some examples of classroom misconduct that will not be tolerated include, but are not limited to the following: disorderly conduct, harassment, verbal abuse, assault, interference with the educational opportunity of other students, and/or attending class under the influence of alcohol or other drugs.
Readmission: Students will be granted readmission upon request. Everblue administrative staff will give students the option to refund their entire tuition or to attend the same course in a different setting at no additional cost. All requests for readmission must be made in writing and mailed or hand delivered to Everblue, PO Box 3546, Huntersville, 28070. Readmission requests can also be made via email (email@example.com).
Preventing Shared Access to Online Materials: Students may not share their username or password with anyone. Any unauthorized use of login credentials must be reported to firstname.lastname@example.org as soon as you are aware of such use, and we will, as soon as reasonably possible, cancel your username and/or password and issue new ones to you. We may require you to change your username and/or password in order to restore secure access to your online Student Account and the contents within. We reserve the right to cancel your username and password without notice if we become aware of any breach of these Terms and Conditions by you.
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Student education records are electronically maintained on Everblue's student registration database. Requests for these records can be made to: Everblue - Registration & Records, PO Box 3546, Huntersville, NC 28070, 800-460-2575.